Bacon: Improving customer service with INDOT4U

Posted by: Victoria Klimczak  | Friday, February 16, 2018 9:20 am

Indiana’s extreme temperature changes are causing some rough road conditions and potholes. With warmer weather, there will be more frequent work zones and road construction addressing these issues. The Indiana Department of Transportation is aiming to make dealing with road construction easier for motorists during this time with the launch of its new customer service center, INDOT4U.

INDOT4U simplifies the process for customers to interact with INDOT and report concerns, obtain information and provide feedback by using a single point of contact. Drivers can also make requests for assistance through the service. Motorists can contact the statewide customer service center by calling a toll-free phone number at 855-INDOT4U (463-6848). Customers can also use the self-service web portal at www.indot4u.com, email indot@indot.in.gov or use the INDOT mobile app, which can be downloaded on the App Store and Google Play.

With drivers reporting roadway concerns to a centralized customer service center, the turnaround time for services, repairs and debris cleanup will be reduced. Customers calling with questions about roads, bridges, services and traffic conditions will receive timely, accurate and consistent information. INDOT believes this new approach will bring greater accountability to the agency and help Hoosiers receive better service.

Any motorist who utilizes the customer service center will have the option to complete a short survey to provide feedback on the program and their experience. This information will be used to implement future changes and continue making consumer-driven improvements.

The General Assembly is committed to improving transportation infrastructure statewide, and this new streamlined service from INDOT helps build on that progress. Be sure to take advantage of INDOT4U, and as always, I encourage you to contact me with any questions or input at h75@iga.in.gov or 317-232-9833.

-30-

State Rep. Ron Bacon (R-Chandler) represents House District 75,

which includes portions of Warrick, Pike and Spencer counties.

A high-resolution photo of Bacon can be downloaded by clicking here.