(Statehouse) June 22, 2007- In order to improve customer service at the Indiana Bureau of Motor Vehicles (BMV), State Representative Dick Dodge (R-Pleasant Lake) has worked with Governor Mitch Daniels and BMV Commissioner Ron Stiver to partner the state with Maxton Motors of Butler. The agreement will allow the auto dealer to offer titling and registration services at the time of a car sale. This program was part of the House Republican 2007 legislative agenda that was rolled out last summer.
Maxton Motors has entered into a contract with the state and has begun offering titling and registration services. Rep. Dodge is hopeful that customers will take advantage of this opportunity when purchasing a vehicle from this dealership.
"I am pleased that Maxton Motors has agreed to take part in this program," said Rep. Dodge. "Their participation will pave the way for other dealerships to become involved in this program. Allowing Hoosiers to complete their titling and registration services at the point of purchase will be an enormous convenience."
Before coming to agreements with multiple dealerships, the BMV started an eight-week pilot program in Mishawaka in early May. After the success of the pilot program, thirteen other dealerships around the state so far have agreed to work with the BMV. More than 500 successful customer transactions have been completed at the dealerships during the pilot period. Four additional dealerships are expected to sign on by the end of June, with a total of 50 expected by year end.
Of the 14 dealerships that have signed contracts for pilot the program, nine are currently operational, and five others are scheduled for installation in the coming weeks.
Jordan Motors, Mishawaka*
Bloomington Ford, Bloomington*
Penske Honda, Indianapolis*
Don Hinds Ford, Fishers*
Hendrickson Enterprise, Boonville*
Craig Buick Pontiac GMC & Toyota, Madison*
Paul Heuring Motors, Hobart*
Maxton Motors, Butler*
Grimm Pontiac Buick GMC, Winchester*
Myers Autoworld, Anderson**
Dellen Automotive Family, Greenfield**
Community Ford, Mooresville**
Trier Ford Lincoln Mercury, Inc. Columbia City**
D. Patrick, Evansville**
*Currently operational and offering BMV services to customers.
**Currently under contract and in installation phase; expected to offer services in coming weeks.
Indiana joins 25 other states offering titling and registration services at car dealerships.
Individual dealerships have the discretion to charge a convenience fee for the service or opt to offer the service free of charge. They may also choose to provide the service solely for their customers or to offer them to any Hoosier, according to Stiver.
"This is an exciting opportunity for us to bring BMV services to customers in more convenient, non-branch locations," said BMV Commissioner Ron Stiver. "It creates a win-win scenario for everyone, while reducing traffic in our branches and providing faster visit times for customers who need to visit a branch for more complicated transactions."